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Home | Terms & Conditions

Terms & Conditions

Terms and Conditions
(Exclusively for Skylight blinds for Branded windows
eg VELUX, Keylite etc - EXCLUDES FLAT ROOF LANTERN BLINDS)
 
for t's and c's for Flat Roof Lantern blinds please see further down the page
 
Goods: means the blinds or any other window furnishings supplied by skylight-blinds-direct.co.uk subject to the order placed by You.
You or Your: means the person ordering goods from skylight-blinds-direct.co.uk
We, Us, Our, skylight-blinds-direct.co.uk: means Meadow Blinds Ltd, ( company no: 0813091 ) 6 Highmeadow, Outwood, Radcliffe, Manchester, M26 1YN

1. Contract

We invite You to buy Goods from skylight-blinds-direct.co.uk. A legally binding contract will only arise once payment has been received from You. We shall notify you of Our Acceptance of Your order to Your e-mail address provided by You during the ordering process. Orders will only be accepted by persons residing in the United Kingdom.

2. Measurements & Descriptions

2.1 Product information provided by Us together with images are for illustration purposes only. It is highly recommended that if you are in any doubt as to the colour / shading / effectiveness of the products displayed that You order a free sample. Samples are ordered on each relevant product page.

2.2 It is vital that your measurements are accurate as the goods which You order are manufactured according to the measurements You provide in Your order. We cannot accept the return of goods by reason of the measurements provided being incorrect. We advise you to view the ‘How To Measure’ section of our website or call us on 0800 008 6293  if you would like any more guidance.

2.3 Every attempt will be made to ensure that the products provided match samples or descriptions given to you. Any minor or immaterial variation shall not entitle You to reject the goods nor to claim any compensation.


3. Warranty

3.1 Each blind comes with 3 years warranty from the date of purchase.

3.2 If your goods are defective upon delivery or any defect arises within the following 3 years. You must first contact us via telephone, e-mail or postage using the contact information displayed on the site. If it arises that there are no tangible defects due to manufacture or damage in transit then this warranty will not be applicable.

3.3 If the goods are defective or damaged upon arrival and the warranty covers the issues raised then will arrange for a courier to collect the goods, repair them, and return them to You, free of charge. Goods must be packaged so as to not cause any damage in the transit back to your factory. Should the goods be damaged due to ineffective packaging upon return any further costs incurred will be passed to the customer.

3.4 If the goods are returned to us and are not defective or have not been damaged in transit then we will contact you to arrange for them to again be delivered at a cost to be borne by You. No refund will be given for goods returned where We have not been informed of any defect prior to delivery to us.

3.5skylight-blinds-direct.co.uk will not be liable for any indirect or consequential loss or damage or loss of profits arising from the purchase of a product from skylight-blinds-direct.co.uk
 
3.6 Skylight blinds direct does not provide a measuring or fitting service for its Skylight blinds.   If a fault develops in the blind during the warranty period - Skylightblinds Direct will repair the damaged blind but takes no responsibility for costs incurred for removal or refitting of the blind. Skylightblinds Direct will pay for the carriage to and from the factory and repair costs.

4. Cancellation by Us

We reserve the right to cancel your order if

4.1 Your order requires delivery outside mainland UK shores.

4.2 We displayed an incorrect price or typographical error during the process of You ordering.

4.3 stock is not available for the goods You ordered.

5. Delivery

5.1 skylight-blinds-direct.co.uk will deliver to the delivery addresses provided during the ordering process. Should the customer not be in the premises when the delivery is attempted the courier will leave a calling card on 2 subsequent occasions. Should the customer not be in to accept deliveries on the third attempt the goods will be stored at the nearest depot for collection by the customer.

6. Price & Payment

6.1 The prices quoted on this site all include VAT at the current standard rate and delivery. Any orders place online where the residence is not on the UK Mainland will incur a surcharge where appropriate. Should you wish to cancel the order based on there being a surcharge for delivery outside of Mainland UK the customer must contact us to arrange the refund.

6.2 We will debit the full amount if Your order upon placement of the order or as soon as is practical. If one or more item is ordered we may deliver items separately but you will not incur any further delivery charges.

7. Cancellation by You / Refund Policy

7.1 As all our blinds are made to measure and are not resalable you cannot cancel your order if the blind has been manufactured to your specifications, We must be notified within 24 hours of You placing Your order if you require any amendments to your order. Should you wish to make any amendments to Your order please contact us via telephone or e-mail within 24 hours of placing your order. We cannot guarantee after 24 hours that Your blinds can be altered without a surcharge.   If your blind has been manufactured and you wish to cancel before the blinds are dispatched there is a 30% handling fee for cancellation.  This takes into account works done, components wasted etc.  We will require confirmation of your acceptance in this in writing before a partial refund is given.

8. Security

skylight-blinds-direct.co.uk provides very high levels of Internet and physical security to ensure sensitive information is never compromised.

9. For You

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this web-site or by any employee or agent of skylight-blinds-direct.co.uk shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
 
10. Data protection

In line with the data protection act 1998 and our responsibilities to you as a data controller.   Your use of Lifestyleblinds.com and your submission of personal data for use in acquiring a free sample or a paid order constitutes your consent to allow us to process your personal data.   This information may include your name, address, phone number and email address.

 

Opt out: if you have submitted your personal data to us and then decide to withdraw our right to hold your data please email us as sales@skylight-blinds-direct.co.uk and we will remove you from our mailing listings and/or order history depending on your preferences.

We will never request personal or sensitive data from you.  We will never sell or give your data to any third parties.   We will use your data for legal or debt recovery purposes if blinds are fraudulently bought on our site.  If we need to disclose your personal details by law or in good faith for legal matters we will have to do so.

If you do not accept any of the above you must not use Skylightblindsdirect

In order that we can monitor and improve this website we do gather certain information about you such as your domain name, IP address, operating system, browser etc.  We may do this by way of a “cookie”.

 

The personal data that you do submit to us is used to:-

  • Process and deliver your order
  • Communicate with you about your order
  • Allow couriers who are delivering your order to get in touch and keep you updated
  • When you place an order on our website you opt into our mail list which keeps you updated with your order.  You can opt out at any time by emailing OPT out to sales@skylight-blinds-direct.co.uk
  • We use our mail list to keep you up to date with your order then special offers, voucher codes, important information etc.

Any concerns you have about your data please email sales@skylight-blinds-direct title DATA PROTECTION.

 

If you believe that any information that we have about you is incomplete or incorrect please notify us by email asap.

 

Terms and Conditions (Exclusively for FLAT ROOF LANTERN BLINDS)

All information on these terms and conditions is provided in good faith and for general information purposes only.  Meadow blinds ltd will use its reasonable endeavours to ensure that the said information is accurate.

1.1 Please read these terms carefully before your order is processed. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2 INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Meadow Blinds Ltd – 6 highmeadow, Radcliffe, Manchester, M26 1YN 0800 008 6293, sales@skylight-blinds-direct.co.uk

2.2 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.3 When we use the words “writing” or “written” in these terms, this includes emails.

3 OUR CONTRACT WITH YOU

3.1 These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.

3.2 Any quotation given by us shall not constitute an order, and is only valid for a period of 30 business days from its date of issue. We may extend this period at our discretion.

3.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for.

3.4 By entering into a contract with us you warrant to us that you have the right to contract with us to supply the goods and services at the property where they are to be delivered, installed and provided.

4 ORDER AND SURVEY

Once you have paid a deposit (or full balance if agreed) we will send the order to the factory.  You have a one day cooling off period and then the order can not be cancelled.  If you cancel within the one day you will be given a full refund less the measuring fee of £100 + VAT (if applicable).  For supply only cancellation see point 9.3.

5 YOUR RIGHTS TO MAKE CHANGES – if supply only or measured and fitted

6.1 If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of their supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If a survey has taken place the order cannot be changed.

7 OUR RIGHTS TO MAKE CHANGES

7.1 We may change any of the product(s) you have ordered:

7.1.1 to reflect changes in relevant laws and regulatory requirements; and/or

7.1.2 to implement minor technical adjustments and improvements.

These changes will not affect your use of such product(s).

7.2 If for any reason we are required to make more significant changes than those set out above to any of the product(s) you have ordered, which will affect your use of such product(s), we will notify you and you may then contact us to end the contract before the changes take effect and receive a full refund for any product(s) you have paid for but not received.

8 DELIVERY

8.1 We will deliver the goods and supply the services to the place noted in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) as the delivery address.

8.2 You will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the goods and perform the services and/or to check the goods and their installation where you notify us about a problem with the same.

8.3 Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Order Confirmation Form or during the order confirmation process (as the case may be) is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time related to a cancelled installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods. The estimated delivery date will be agreed with you at the time of the order or, where a survey is required, the time of the survey.

8.4 In order to ensure safe working practices it is a condition of these terms that the area in which the works are to be carried out is cleared of, without limitation, pets, plants, furniture, breakable items and household residents. We require 24 hours’ notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the cancelled appointment.

8.5 For larger orders it may be necessary for the products ordered to be delivered to your property prior to the installation date. We will inform you where this is necessary and you will be responsible for accepting such a delivery in accordance with these terms.

8.6 If our supply of the product(s) you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund of any sums you have paid in advance for products which will not be provided.

8.7 If you do not allow us access to your property to deliver the goods or supply the services as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.

8.9 The product(s) you have ordered will be your responsibility from the time we deliver the product(s) to the address you gave us.

8.10 You will own the product(s) you have ordered once we have received payment in full for the product(s).

8.11 We may have to suspend the supply of any product(s) you have ordered to:

8.11.1 deal with technical problems or make minor technical changes;

8.11.2 update the product(s) to reflect changes in relevant laws and regulatory requirements; or

8.11.3 make changes to the product(s) as requested by you or notified by us to you.

9 PRICE AND PAYMENT

9.1 The price for the goods and services to be supplied is stated on the Order Confirmation. All prices are inclusive of the cost of delivery and VAT if applicable.

9.2 If the rate of VAT changes between your order date and the date we supply the product(s) you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect (if VAT applicable)

9.3 If the blind is supply only the price of the blind is payable up front on placement of the order.  Your payment for the order is the confirmation of the order and there is no cooling off period (to ensure we get the blind to you in the quickest manor).  We will send the order directly to the factory to be made.

If your blind is to be measured and fitted, a deposit of up to 100% shall be payable by you before the order is sent to the factory for manufacture.  When you pay the deposit you are giving us the go ahead to proceed with the order.  In the event that cleared funds are not received for the deposit payment (for example, if your debit or credit card declines or your cheque is declined by your bank), we may request full payment by alternative payment method before the installation of any of the product(s) you have ordered takes place.   If payment by Baccs there are no payment processing charges, if payment by card – 1.4% card charges apply.

9.4 Balance is payable 2 days before agreed installation by Baccs or by credit/debit card (1.4% charges apply)

9.5 Where you do not make any payment to us under the contract by its due date, we may, in addition to any other rights which we have under the contract and in law, withhold further deliveries or supplies or suspend performance of the contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.

9.6 In the event that your final balance payment is not received by us (for example, if your debit or credit card declines or your cheque is declined by your bank) or if you otherwise fail to make your final balance payment to us upon completion of the installation of the product(s) ordered, we may instruct internal or external debt collectors to collect the monies due from you under the contract. Where we instruct any debt collector we reserve the right to charge you, in addition to the overdue amount and accrued interest and any other remedies or rights that we may have, for any charges reasonably incurred by us in instructing a debt collector. Orders that remain unpaid after the due date shall be subject to an interest charge of 4% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us this interest together with the overdue amount.

9.7 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10 OUR WARRANTY TO YOU

10.1 Subject to clauses 10.3 to 10.7 below: (i) we warrant that any goods supplied will correspond with the specification set out in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) at the time of delivery or supply, will be of satisfactory quality and will be fit for the purpose for which they are commonly bought and for the purpose for which they have been designed; and (ii) we warrant that the services supplied will be performed with reasonable skill and care.

10.2 There is likely to be naturally rippling of zipped lantern blinds down the sides where the fabric is welded to the zip.   This may be more or less depending on the size and shape of the blind.   This can visually minimised by the addition of angles to the order which help support the product.  Rippling is most visible when product is fitted out of square or/with battons.  Angles is recommended.  This natural rippling does not affect the use of the product or affect its ability to be fit for purpose.  This will be refused as a cause of possible need for refund.

10.2.1 Subject to clauses 10.3 to 10.7 below, and to the receipt of payment in full for your order:

(i) we warrant that, for a period of 5 years from the date of installation, all goods and services supplied will be free from defects in materials and workmanship (always providing that the goods have not been subject to any misuse or modification).

10.3 If any services supplied by us are not in accordance with clause 10.1(ii) or 10.2(i) above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the services. We will either arrange with you a time when we can visit your home to examine the supplied services or request imagery showing the alleged defect and, if the services are not in compliance with clause 10.1(ii) or 10.2(i) above, we will either remedy the defect in question or re-supply the defective services.

10.4 In order for us to complete any repairs required under any of the warranties set out in clause 10.1 we will require access to your property at a mutually convenient time. Failure to provide such access within a reasonable time will be deemed a frustration of the contract and our obligations as set out within this clause 10 will cease.

10.5 Upon notification of a claim in respect of any goods under any of the warranties set out in clause 10.1(i) we will either arrange with you to examine the goods or request imagery and, if the goods are defective, we shall either repair or replace the defective goods free of any charge for labour or materials (always providing that the goods have not been subject to any misuse or modification). It is possible that goods replacing defective goods under any of the warranties set out in clause 10.1(i) above or the warranty or Peace of Mind Package set out in clause 10.2 above may no longer exactly match other goods in that order due to fading or changes in product specification. Should this be the case we do not accept any liability to replace nonfaulty product(s) solely to ensure colour match.

10.6 Whilst every attempt will be made by us to ensure that the goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the goods delivered shall not entitle you to: (i) reject the goods; (ii) withhold or reduce payment of the purchase price; or (iii) claim any compensation for such variation.

11 YOUR LEGAL RIGHTS

11.1 We are under a legal duty to supply goods and services to you that are in conformity with the contract/order form/order in writing via email. Nothing in these terms will affect your legal rights in relation to any non-conformity.

12 YOUR OBLIGATIONS IN RESPECT OF REJECTED PRODUCTS

12.1 If you wish to exercise your legal rights to reject any product(s) you must allow us to collect the rejected product(s) from you. We will pay the costs of collection.

13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the contract excludes or limits our liability for: (i) death or personal injury resulting from our negligence or that of our employees, advisors or installers; (ii) fraud or fraudulent misrepresentation; (iii) breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, fit for purpose, supplied with reasonable skill and care and installed correctly by us); (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter in respect of which it is unlawful for us to exclude or restrict liability.

13.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. In order to install products, holes may be made in the fabric of the structure of your property. Whilst every effort and care will be taken during this procedure, no liability is taken for any unforeseen damage for holes left when products are subsequently removed by you. We do not undertake structural surveys and no liability shall be accepted where damage is caused by existing structural or other defects of your property. It is your responsibility to ensure that the installation of the products does not breach any leasehold, planning regulations or warranties that you may hold.

13.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 We shall not be responsible for any injury, loss, damage, cost or expense suffered by you if and to the extent that it is caused by negligence or wilful misconduct by you or by breach by you of your obligations under the contract.

13.5 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.6 We shall not be liable to you if we are prevented from or delayed in performing any of the obligations that we owe to you under the contract if this is due to any cause beyond our reasonable control, including (without limitation): (i) an act of God, explosion, flood, fire or accident; (ii) war or civil disturbance; (iii) any strike, industrial action or stoppages of work; (iv) any form of government intervention; (v) any third party act or omission; and (vi) any failure by you to give us a correct delivery address or notify us of any change of address.

13.7 This clause 13 shall survive completion of the contract or the contract ending for any reason.

14 YOUR RIGHTS TO END THE CONTRACT

14.1 All products are bespoke and made-to-measure to your requirements. As such, they fall into the category of tailor-made products under the Consumer Contracts Regulations 2013 and (subject to clauses 14.2 to 14.3 below) you will not therefore be able to cancel your order for any product(s) once placed, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.

15 OUR RIGHTS TO END THE CONTRACT

15.1 We may end the contract at any time by writing to you if:

15.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

15.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) you have ordered;

15.1.3 you do not, within a reasonable time, allow us to deliver the product(s) ordered to you; or

15.1.4 you do not, within a reasonable time, allow us access to your property to supply any services.

15.2 If we end the contract in any of the situations set out in clause 15.1 above and the manufacturing of the product(s) you have ordered has already started, we will not (due to the product(s) being bespoke and made-to-measure to your requirements) refund any money you have paid in advance for such product(s) and we may also be entitled to further compensation.

15.3 We may write to you to let you know that we are going to stop providing any product you have ordered. We will either supply an alternative product or refund in full any sums you have paid in advance for the product which will not be provided.

15.4 If the contract ends for any reason, all terms of the contract shall cease to have effect, except that any term that can reasonably be inferred as continuing, or is expressly stated to continue, shall continue in full force and effect.

15.5 The contract ending for any reason shall not affect any accrued rights of you or us.

 

16 OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under the contract to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

16.2 You may not transfer any of your rights or obligations under the contract to another person without our prior written consent. The request must be received in writing to Customer Services, Meadow Blinds ltd, 6 Highmeadow, Outwood, Radcliffe, Manchester,M26 1YN

16.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If we do not insist immediately that you do anything you are required to do under the terms of the contract, or if we delay in taking steps against you in respect of your breaching the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to supply the product(s) you have ordered, we can still require you to make the payment at a later date.

16.5 Each term of the contract operates separately and, notwithstanding that the whole or any part of any such term may prove to be illegal or unenforceable, the other terms of the contract and the remainder of the term in question shall continue in full force and effect.

16.6The contract is governed by the laws of England and you can bring legal proceedings in respect of the product(s) you have ordered or otherwise in relation to the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the product(s) ordered in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the Northern Irish or the English courts. member state in which you live or the English courts.